In some situations, a label will be applied to the back of the doortag, because the driver was unable to leave the package due to signature requirements or package safety. This is only eligible for indirect signatures.
This will authorize next-business-day delivery. If you are given the option to fill out a form and leave your signature on the door tag, then you can follow the prompts on the form and sign. Sign the back of the form on your door tag (if eligible).Text the word follow and your door tag number (located at the bottom of the doortag) to 48773 (ex: follow DT999999999999).Track online by entering in the tracking number located at the bottom of the doortag.You will get specific information about your missed shipment and your available delivery options. Download the FedEx®Mobile app and scan the barcode on your door tag.If you received a doortag, you will need to follow one of the options below: If you’re away when we try to deliver your package that requires a signature, we’ll leave a door tag that provides the key details you need about your package pickup or delivery. You must sign in person for adult or direct signature requirements. If your shipment requires an indirect signature, then you can sign electronically through the FedEx Delivery Manager app or on, but you cannot sign electronically for packages requiring an adult or direct signature. If you already missed a delivery and received a door tag, make sure to follow the instructions on the door tag to ensure your delivery is made on the next attempt. To avoid missed deliveries, sign up for FedEx Delivery Manager to request to hold your package at a FedEx location for you to pick up. If you want FedEx to reattempt a delivery, call 1.800.463.3339. The door tag and a government-issued photo ID are needed for pickup. The label on the door tag includes the pickup location address, business hours and time the package will be available. In those situations, FedEx may no longer automatically reattempt delivery and the package will be taken to a nearby FedEx location to be held for you to pick up.
If a label has been applied to the back of the tag, the driver was unable to leave the package due to signature requirements or felt the package was not safe to deliver. If a signature is required, the driver will typically try to deliver the package up to three times. If no signature is required, the shipment will be left at the recipient's door. If a shipment requires, either an indirect, direct or adult signature, and a delivery attempt is made, but no one is there to sign for the package, the driver will leave a door tag at the recipient’s door.
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